Refund and Cancellation


REFUND POLICY:

All payments should be in the favor of ‘Tili’ Payments made are nonrefundable. No cancellation of the order shall be entertained upon receipt of advance payment. Advance received by TILI towards confirmation of the order will not be refundable. Upon confirmation, as a process, a physical measurement is taken once again to ascertain feasibility. Any changes arising from this inspection could result in a variation of the agreed price. PAYMENT MODE AND TERMS: All payments should be in the favour of 'TILI'. Payments made are non-refundable. Cheque, Cash, Demand Draft, Credit Card, Debit Card, or online transfer Bank: 60% ON CONFIRMATION OF THE ORDER 40%(PAYMENT TO BE MADE 10 DAYS BEFORE THE AGREED DATE OF DELIVERY ) In case of the customer site is not ready for installation by the agreed date, full payment should be made by the customer before the agreed date of delivery. In case of delay in payments, interest at the rate of 18% PA will be charged on the outstanding amount.DELIVERY: Delivery outside Bangalore-

SHIPPING :

Transportation charges, Insurance of materials, travel, boarding, and lodging of the the installation team will be at actual and should be borne by the client. Our storage the facility is provided free of charge for 20 days after which it will be charged at the rate of 1% pm of the invoice value. Adequate measures for the safety of the delivered materials need to be taken, in the event of any theft or damages; TILI will not be responsible for the same. Any damages caused on-site due to water seepage, fire, or by any other external agencies are not covered under the company warranty and the same shall be chargeable to the customer. The project contract will be delivered within 45 days; any delay in excess of 15 days from the delivery date will attract a penalty of 1% of the invoice value per month which will be compensated by TILI.We procure materials from various sources global and domestic, delays could result from the non-availability of certain materials, this will be communicated to you within a reasonable time.

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