1. Payment Terms

• 10% after confirmation with us
• 60% before starting production
• 30% before dispatch from the factory

2. Refunds

Once the project is booked, you are provided with a 72-hour free look window during which you may choose to cancel the project. After this window, no refunds will be provided if the project is cancelled.

3. Booking Fee

Your booking fee (10% payment) is adjusted against future orders. If the scope of your project increases significantly, you shall be required to pay 10% for the new scope before design can begin.

4. Execution Stages

Execution stages help us track the progress of your order. They mark the completion of an important activity at which balance payment (for that order type) will be due. Tili can proceed with completing the rest of the order only after the amount due for that execution stage has been paid for. The following table defines execution stages for the different types of orders.

5. Estimated Project Quote

This quote is indicative and generated based on your current requirements. As a quote is affected by the design, product, materials, colors, and services you choose, it is subject to change. Please speak to your designer to understand how they can work around a budget.

Quote Validity

• Initial quotes at the 10% stage are valid only for 60 days & price will change in case the project does not go into execution.
• Please note that the prices quoted in this proposal are valid only for 21 days. Prices may vary if the booking is done post this period. Any modification (such as changes in scope or requirements) to the proposal may result in a price change. The prices here are applicable for this project only.

Delivery Time Your order will be delivered on or before the assured delivery date except in cases when the order or the scope of work is changed after confirmation or due to reasons beyond the control of Tili, including force majeure events and changes in applicable law.

Order Placement Stage At this stage, orders for Tili furniture and decor items are placed, and the marketplace furniture and decor items are shipped to the warehouse to prepare for delivery onsite. Civil work and manufacturing of custom furniture will be initiated as per defined execution stages. Please note all work specific to an order will begin only after the 50% payment has been processed.

6. Cancellations & Returns

At Design Stage: Any product in the tentative BoQ can be replaced or removed while you’re still discussing designs with our team, i.e., before order placement. Tili cannot cancel, replace, or modify items once the order is placed since each item is made to order.

Products with non-manufacturing defects and damages post-delivery are not eligible for returns or replacements.

The returns policy is not applicable to services, customized products, and made-to-order furniture pieces.

7. Quality Promise The unparalleled Tili Quality Promise assures you a premier home design experience. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects. Marketplace furniture, decor products, and accessories sold via tilikitchens.in are covered by the manufacturer’s warranty period.